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Case Study: Heather Philip Licensed Conveyancing

As a specialist focussing solely on residential conveyancing, Heather Philip has assisted thousands of clients throughout Leicestershire looking to make the property sale and purchase process easier.

Heather Philip Licensed Conveyancing (HPLC) represents and supports clients looking to buy or sell a property with a wide range of high quality and cost-efficient services. Heather’s expertise and experience in property law enables clients to professionally plan for selling their home, buying their first or next property, or re-mortgaging their existing home by preparing documents and arranging a property transfer.

Here Licensed Conveyancer Heather Philips details how fine-tuning her back office systems has given her the extra time she needs to help clients through the stressful experience of selling or purchasing a property.
“A few years ago HPLC was using a competitive product but it simply did not deliver what the practice needed, so after assessing the various alternatives we decided to take the plunge and move over to Perfect Software for our accounts and case management.

We were delighted to discover that Perfect Software’s system is not only very economical but also much easier to use than the previous system.

Better still, on the rare occasions that I have needed help, Perfect Software’s support, especially Marcus Lewis, has always been exemplary. Anyone from our office can pick up the phone with a technical problem and if not solved immediately, someone from their support team will phone back quickly and talk us through the solution, even if it is not directly related to a Perfect Software issue.

We simply could not complete many of these complex processes manually and as we grow, and ask for new software licences, Perfect Software respond very quickly and efficiently. In addition to this, the change from the fee per case software to Perfect Software case management system is saving us over £24,000 per year. We wouldn’t hesitate in recommending them to anyone. Help is always there whenever anybody rings up with a query, and whatever the problem.

Perfect Software’s legal case management and accounting software provides outstanding value for money, saving us over £2,000 per month versus other software. It is very easy to use and the team at Perfect Software provide fantastic support.”