Request technical support Request a demo

Case Study: Legal Aid firm Rawal and Co

“As specialists in criminal and family law, our seven fee earners need accuracy and efficiency at the heart of any software that they use. After being let down by previous suppliers, who got up to three months behind when uploading contracts and the books, we swiftly moved to Perfect Software’s Perfect Books system.
Being unable to write software ourselves, we found the expertise that we needed thanks to Perfect Software, and since we took on their accounting system in 2007, we haven’t looked back!

The Perfect Software helpline has been a reliable and consistent source of help for both myself and the rest of the team. Every month they take the time to show me where I am going wrong in submitting the contract information to the Legal Aid Agency. If the initial contact cannot help, then another member of their customer support team is always quick to get in touch.

Another plus point is that Perfect Software is always up to date with the latest sector changes, which makes my job and the roles of our fee earners much easier. There are, and have been, many changes in the way we have to work on the criminal side, particularly when it comes to legal aid, but Perfect Software is always bang up to date. In the same breath, their technical team have also helped me manage these changes effectively. As well as providing reliable, over the phone support, they also log on with me to show me the ropes.

The outstanding level of service that we have received has made us consider the other services on offer at Perfect Software. At present we just use Perfect Books, but when the time is right, we will be taking on their case management software too.
The simplicity of the system is also credit to Perfect Software’s technical ability. We actually employed a new accountant this year, who found Perfect Books very simple and straightforward. The use of Perfect Software has unlocked a number of benefits for the entire practice, with our fee earners more comfortable and competent than ever.

We cannot sing Perfect Software’s praises enough, however, there is just one weakness. According to my boss, the Perfect Software team are so good that he feels obliged to send them a case of wine each Christmas!
A final word to those thinking of using Perfect Software – just do it, swap over to Perfect Software, I guarantee you will not be disappointed!”